Refund & Reprint Policy

Every order is printed just for you, so we can’t take returns for a change of mind. But if something goes wrong on our side, we’ll make it right.

We’ll reprint or refund if

• your order arrives damaged, or is lost in transit;
• there is a printing defect (for example smudges, banding, wrong stock, wrong size or incorrect cutting beyond normal trim tolerance);
• the order doesn’t match the options you chose or the proof you approved;
• we made a mistake processing your order.

How to request a reprint or refund

Email support@printfromai.com within 14 days of delivery with your order number (for example PFA-10012), a short description and clear photos of the problem and the packaging. We usually reply within one business day. We may ask you to return the items in some cases; if so, we pay for return shipping. Approved reprints ship at no cost; approved refunds go back to your original payment method within 5–10 business days.

What isn’t covered

• Errors in your file that were printed as submitted or as shown in a proof you approved — spelling, layout, cropped text or images inside the trim area.
• Soft or pixelated printing caused by low-resolution files after our upload preview warned about resolution (Human Edit can fix this before printing).
• Minor color differences between your screen and paper, or between print runs (screens show RGB light; printing uses CMYK inks).
• Delays caused by carriers, weather or incorrect addresses entered at checkout.

Cancellations

You can cancel for a full refund any time before your order goes to press — email us as soon as possible. Once printing has started, the order can’t be cancelled. If Human Edit work was already completed, the Human Edit fee isn’t refundable.

Orders we cancel

If we have to cancel your order (for example because it violates our Content Policy or contains a pricing error), we refund the full amount you paid.

Contact us

Arachne Webb DBA PrintFromAI
New York, United States
support@printfromai.com